On June 3, 2002, Time Warner Cable Business Class implemented SMTP Authentication on the outbound e-mail servers. SMTP Authentication ensures that only authorized users are utilizing the Business Class SMTP e-mail servers.

All Business Class e-mail customers are affected by this implementation. Customers will need to modify their e-mail client settings in order to send mail. The guides below outline the instructions for the various popular mail clients.

Online User Guides:

• Outlook Express
• Outlook 2000
• Outlook 2002
• Netscape 4.x
• Netscape 6.x
• Eudora

Mac Online User Guides:
• Outlook Express for Mac
• Netscape for Mac